Appointments

You have a right to request an appointment with a Practitioner of your choice.

Please telephone us on 01536 791300 to book an appointment, all attendances at the Surgery are by appointment except in the case of where URGENT MEDICAL ATTENTION IS REQUIRED IMMEDIATELY.

Appointments in advance
We have a limited number of appointments which may be booked up to 3 months in advance

Routine Appointments
Routine appointments are available for booking up to 48 hours in advance

Appointments which can be booked Online
We have a limited number of appointments which may be booked online. You would need to be registered for online services in order to book these appointments.

Same Day Appointments
Appointments for immediate (non-routine) problems.

Urgent Appointments
Urgent appointments are available on the day and are normally allocated at the end of each surgery.

Telephone Appointment
Please telephone us on 01536 791300 and request that a Doctor or Nurse returns your call. The receptionist will ask you to give some details regarding your enquiry so that this may be passed onto the relevant clinical person.

We now have a text messaging service which allows us to send text messages to confirm and remind patients of their appointments.

Attendance and cancellations of Appointments

If you are more than 10 minutes late, then you will be unable to be seen by the clinician in that appointment slot. You may be asked to wait until the doctor is able to see you or to rearrange another appointment. Please leave plenty of time for driving and parking at the surgery.

It is the patient’s responsibility to cancel unwanted appointments. Failure to do this results in a wasted appointment that could have been used for another patient.

Telephone Consultations

If you wish to have a telephone conversation with a doctor or nurse, please telephone us on 01536 791300 and leave a request with the receptionist. The doctor or nurse will return your call as soon as possible.

The receptionist will ask:

• The name and date of birth of the patient
• A brief indication of what the phone call is regarding i.e. test results, referral, medication
• The telephone number

The Doctor or Nurse will ring back at some point during the day. This could be any time between surgery opening hours, up to 6.00pm. The doctor or Nurse will only try to telephone once, so if you miss the call they will not try again.

Out of Hours

Evenings and Week-ends

Our practice offers patients registered with our practice an emergency service when our practice is closed. This Service operates an Out of Hours service based at NENEDOC, Highfield, Kettering General Hospital. It must be stressed that this service is there to deal with urgent medical cases only. All duty doctors at this center keep accurate records of every patient seen and details will be forwarded to your own doctors.